Shipping Methods

We offer various shipping options to meet your needs. Orders are processed and shipped via trusted courier partners.

Processing Times

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Delivery times vary depending on the destination:

Italy: 3–5 business days
European Union: 3–8 business days
Non-EU Countries: 5–10 business days
Please note: delivery times are estimated and may vary due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and the weight/volume of the package. Any active promotions (e.g., free shipping over a certain threshold) will be clearly indicated on the website.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor your delivery in real time.

Delivery Issues

In the event of delays, lost packages, or any delivery issues, please contact us promptly at:: info@faustocolato.it.

Returns and Refunds

Right of Withdrawal

In accordance with the Consumer Code, you have the right to withdraw from your purchase within 14 days of receiving the products, without the need to provide any reason.

Return Conditions

To be eligible for a return, the products must:

Be unworn, undamaged, and unused
Be returned in their original packaging
Include all original accessories, manuals, and documentation
We reserve the right to refuse returns that do not meet these conditions.

Return Procedure

To initiate a return request:

Send an email to info@faustocolato.it including your order number and the reason for the return
Wait for our confirmation with shipping instructions
Ship the product to the provided address
Return Costs

Return shipping costs are:

The responsibility of the customer, except for defective products or errors on our part
In the case of a defective or incorrect item, the return will be completely free of charge

Refunds

Once the return has been received and inspected, we will process the refund within 5–10 business days using the original payment method selected at the time of purchase.

Damaged or Incorrect Products

If you have received a damaged product or an item different from what you ordered, please contact us within 48 hours of delivery, attaching photos of the issue.

Exceptions

Returns cannot be accepted for:

Customized or personalized products
Unsealed products (if not eligible for return due to hygiene reasons)