{"id":2179,"date":"2026-04-02T10:09:51","date_gmt":"2026-04-02T08:09:51","guid":{"rendered":"https:\/\/faustocolato.it\/returns-customer-service\/"},"modified":"2026-05-28T14:53:59","modified_gmt":"2026-05-28T12:53:59","slug":"returns-customer-service","status":"publish","type":"page","link":"https:\/\/faustocolato.it\/en\/returns-customer-service\/","title":{"rendered":"Returns &#038; Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2179\" class=\"elementor elementor-2179 elementor-1181\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-127dcc3 e-flex e-con-boxed e-con e-parent\" data-id=\"127dcc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00af2e5 elementor-align-center elementor-widget elementor-widget-breadcrumbs\" data-id=\"00af2e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/faustocolato.it\/en\/home\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cd741a e-flex e-con-boxed e-con e-parent\" data-id=\"4cd741a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b490676 e-flex e-con-boxed e-con e-parent\" data-id=\"b490676\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fe1bde5 e-con-full e-flex e-con e-child\" data-id=\"fe1bde5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5573d5 elementor-widget elementor-widget-text-editor\" data-id=\"b5573d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Shipping Methods<\/strong><\/p><p>We offer various shipping options to meet your needs. Orders are processed and shipped via trusted courier partners.<br\/><\/p><p><strong>Processing Times<br\/><\/strong><\/p><p>All orders are processed within 1\u20133 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.<br\/><\/p><p><strong>Delivery Times<br\/><\/strong><\/p><p>Delivery times vary depending on the destination:<\/p><p>Italy: 3\u20135 business days<br\/>European Union: 3\u20138 business days<br\/>Non-EU Countries: 5\u201310 business days<br\/>Please note: delivery times are estimated and may vary due to circumstances beyond our control.<\/p><p><strong>Shipping Costs<br\/><\/strong><\/p><p>Shipping costs are calculated at checkout based on the destination and the weight\/volume of the package. Any active promotions (e.g., free shipping over a certain threshold) will be clearly indicated on the website.<br\/><\/p><p><strong>Order Tracking<br\/><\/strong><\/p><p>Once your order has been shipped, you will receive an email with a tracking number to monitor your delivery in real time.<br\/><\/p><p><strong>Delivery Issues<br\/><\/strong><\/p><p>In the event of delays, lost packages, or any delivery issues, please contact us promptly at:: <strong><a href=\"mailto:info@faustocolato.it\">info@faustocolato.it<\/a>.<\/strong><\/p><p><strong>Returns and Refunds<br\/><\/strong><\/p><p><strong>Right of Withdrawal<br\/><\/strong><\/p><p>In accordance with the Consumer Code, you have the right to withdraw from your purchase within 14 days of receiving the products, without the need to provide any reason.<br\/><\/p><p><strong>Return Conditions<br\/><\/strong><\/p><p>To be eligible for a return, the products must:<br\/><\/p><p>Be unworn, undamaged, and unused<br\/>Be returned in their original packaging<br\/>Include all original accessories, manuals, and documentation<br\/>We reserve the right to refuse returns that do not meet these conditions.<\/p><p><strong>Return Procedure<br\/><\/strong><\/p><p>To initiate a return request:<\/p><p>Send an email to<strong> <a href=\"mailto:info@faustocolato.it\">info@faustocolato.it<\/a><\/strong> including your order number and the reason for the return<br\/>Wait for our confirmation with shipping instructions<br\/>Ship the product to the provided address<br\/>Return Costs<\/p><p>Return shipping costs are:<\/p><p>The responsibility of the customer, except for defective products or errors on our part<br\/>In the case of a defective or incorrect item, the return will be completely free of charge<br\/><\/p><p><strong>Refunds<\/strong><\/p><p>Once the return has been received and inspected, we will process the refund within 5\u201310 business days using the original payment method selected at the time of purchase.<br\/><\/p><p><strong>Damaged or Incorrect Products<br\/><\/strong><\/p><p>If you have received a damaged product or an item different from what you ordered, please contact us within 48 hours of delivery, attaching photos of the issue.<br\/><\/p><p><strong>Exceptions<\/strong><\/p><p>Returns cannot be accepted for:<br\/><\/p><p>Customized or personalized products<br\/>Unsealed products (if not eligible for return due to hygiene reasons)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e75282 e-con-full e-flex e-con e-child\" data-id=\"4e75282\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4a7885 elementor-widget elementor-widget-heading\" data-id=\"f4a7885\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ)<br \/><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a5ebfc e-con-full e-flex e-con e-child\" data-id=\"3a5ebfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94d7db4 elementor-widget elementor-widget-text-editor\" data-id=\"94d7db4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<em><strong>Do you ship internationally?<\/strong><\/em>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17f1db7 elementor-widget elementor-widget-text-editor\" data-id=\"17f1db7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYes, within the EU.<br\/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd5213e e-con-full e-flex e-con e-child\" data-id=\"fd5213e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dda708b elementor-widget elementor-widget-image\" data-id=\"dda708b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/faustocolato.it\/wp-content\/uploads\/2026\/04\/Resi-e-rimborsi-1024x512.webp\" class=\"attachment-large size-large wp-image-2178\" alt=\"\" srcset=\"https:\/\/faustocolato.it\/wp-content\/uploads\/2026\/04\/Resi-e-rimborsi-1024x512.webp 1024w, https:\/\/faustocolato.it\/wp-content\/uploads\/2026\/04\/Resi-e-rimborsi-300x150.webp 300w, https:\/\/faustocolato.it\/wp-content\/uploads\/2026\/04\/Resi-e-rimborsi-768x384.webp 768w, https:\/\/faustocolato.it\/wp-content\/uploads\/2026\/04\/Resi-e-rimborsi-600x300.webp 600w, https:\/\/faustocolato.it\/wp-content\/uploads\/2026\/04\/Resi-e-rimborsi.webp 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Methods We offer various shipping options to meet your needs. Orders are processed and shipped via trusted courier partners. Processing Times All orders are processed within 1\u20133 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Delivery Times Delivery times vary depending on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2179","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Customer Service | Fausto Colato<\/title>\n<meta name=\"description\" content=\"Returns &amp; Customer Service | Fausto Colato\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/faustocolato.it\/en\/returns-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; Customer Service | Fausto Colato\" \/>\n<meta property=\"og:description\" content=\"Returns &amp; 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